Terms and conditions

General Terms and Conditions of Contract (Equestrian Centres and Teachers)

Last updated: 7 August 2026

Preamble and scope

EQUUS THE HORSING APP, S.L. (hereinafter, “WithEquus” or “the Platform”), tax identification number B‑22810535 and registered office at C/Ginzo de Limia 53, 17ºA (28034, Madrid), owns the digital platform WithEquus – THE HORSING APP.

These General Terms and Conditions govern access to and use of the Platform by riding centres, equestrian professionals and end users (hereinafter, “Providers” and “Users”, respectively), as well as the technological intermediation services offered by WithEquus. Where applicable, these Terms are supplemented by the policies and legal notices published on the Platform (privacy policy, cookies policy, etc.).

On a supplementary basis and where applicable, Spanish and European Union regulations on electronic commerce, data protection and consumer law will apply, including but not limited to: (i) Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI‑CE); (ii) Regulation (EU) 2016/679 on data protection (GDPR); (iii) Organic Law 3/2018 on Data Protection and digital rights (LOPDGDD); and (iv) Spanish consumer law (TRLGDCU – Royal Legislative Decree 1/2007 and implementing regulations), as applicable.

Acceptance. Express acceptance of these Terms takes place during the onboarding process on the Platform. Unless otherwise agreed in a documented commercial agreement, digital acceptance during onboarding has binding effects equivalent to an agreement between the parties.

1. Definitions

For the purposes of these Terms, unless the context requires otherwise, the following definitions apply:

Platform / WithEquus: the online service operated by EQUUS THE HORSING APP, S.L. that enables the publication, discovery, booking and contracting of equestrian services.
Provider: a riding centre, teacher, trainer or professional who offers services through the Platform.
User / Customer: any individual or legal entity that contracts or books services offered by the Provider through the Platform.
Commission: the amount or percentage applied by WithEquus in consideration of the technological intermediation services provided.
Onboarding: the registration process on the Platform during which the Provider supplies information, accepts these Terms and is authorised to operate.

2. Registration, verification and access (onboarding and KYC)

1. Registration. To offer services on the Platform, the Provider must complete the registration form and expressly accept these Terms during onboarding.
2. Verification and documentation. WithEquus may request additional documentation before or after registration (tax identification, professional credentials, insurance policies, etc.) and carry out identity checks and know-your-customer (KYC) procedures. The Platform may temporarily suspend access until verification has been satisfactorily completed.
3. Prohibition of fraudulent accounts and competitor use. It is strictly forbidden to register or access the Platform with the aim of impersonating identities, conducting reverse engineering, exploiting vulnerabilities, accessing internal features or collecting sensitive information for competitive, replication or unauthorised research purposes. In particular, companies, entities or individuals that develop, market or provide services that directly or indirectly compete with WithEquus may not register while posing as Providers or create fake accounts to access internal features. Such conduct constitutes a material breach of these Terms.
4. Prevention and mitigation measures. WithEquus may implement additional controls (KYC, document verification, audits, integrity checks, forensic log analysis, IP blocking, blacklists, among others) and deny, suspend or revoke registrations where there are reasonable indications of fraud, impersonation, unfair competition or unauthorised use.

3. Nature of the relationship

WithEquus acts solely as a technological intermediation platform that connects Users and Providers. In particular:

WithEquus does not materially perform the services offered by Providers (lessons, rides, livery, competitions, etc.).
No employment, corporate or subordination relationship exists between WithEquus and the Provider unless expressly agreed, documented and accepted by the parties.
The Provider operates with full independence and is responsible for the tax, labour, health and administrative obligations that apply.

4. Financial terms and invoicing

4.1. Commission model

1. Commission nature. The commission applied by WithEquus is not fixed and may vary according to the Provider’s profile and the individual commercial terms negotiated and expressly accepted during onboarding or via a specific commercial agreement.
2. Objective criteria. Criteria that determine the commission include, among others, transaction volume, type of services, level of technological customisation, support needs, integrations and strategic agreements.
3. Notice and acceptance. Any applicable commission will be communicated in advance and must be accepted by the Provider before taking effect.

4.2. Application method and payment flow

1. Payment gateway. All payments from Users are processed through Stripe, Inc. The agreed commission is deducted automatically in the settlement flow managed by Stripe and, unless otherwise agreed, is applied after the User’s payment. Settlements and accounting records relating to those operations are the ones provided by Stripe to the Provider.
2. No deposit or custody by WithEquus. WithEquus does not hold funds in its own accounts outside the technical operations enabled through Stripe and does not act as a custodian, payment institution or agent under applicable financial regulations.
3. Alternative commercial models. WithEquus may implement alternative models (monthly/annual subscriptions, flat fees or mixed subscription+commission models, commission reductions or exemptions via subscription or other approaches). Any change to the financial structure will be communicated and must be expressly accepted by the Provider.

4.3. Invoicing

1. WithEquus invoice. WithEquus will issue invoices for its commissions in accordance with applicable law.
2. Provider obligations. The Provider will issue invoices or receipts to Users for the services delivered and is responsible for meeting its tax and accounting obligations.

4.4. Taxes and fiscal obligations

1. Provider’s tax responsibility. The Provider is solely responsible for determining, charging, settling and declaring Value Added Tax (VAT) and any other applicable taxes for each transaction, including correctly applying the tax rate or identifying exemptions or special regimes.
2. WithEquus liability exclusion. WithEquus does not calculate, assign or validate VAT on behalf of the Provider, does not file tax returns, and does not issue tax invoices on behalf of Providers. Any diligence or requirement from the Tax Administration is the Provider’s responsibility.
3. Support tools. The Platform may offer fields and technical utilities to assist with tax management (for example, markers indicating whether a transaction is subject to VAT) without constituting tax advice.

5. Services offered by Providers

Providers may offer equestrian services such as lessons, rides, livery, competitions, rentals and professional services (veterinary, farriers, physiotherapists, etc.).

The Provider sets prices, conditions and availability and is responsible for the accuracy, completeness and non-misleading nature of the published information.

6. Bookings, cancellations and refunds

1. Booking management. Bookings are managed through the Platform and payments are processed by Stripe, Inc.
2. Cancellation policy. The WithEquus Refund Policy is mandatory for every Provider. Cancellations requested with at least 48 hours’ notice qualify for a full refund. Within the 48 hours prior to the service, the Provider will decide whether a full or partial refund applies or issue a reasoned refusal. A Provider may only publish specific terms that are more favourable to the User and do not contradict this general policy.
3. Refunds. Refunds are managed by the Provider. When a refund applies, the Provider must issue the refund order within 24 hours of approval. Settlement may take between 1 and 14 business days depending on the gateway or bank. WithEquus may provide mediation or technical assistance without assuming financial responsibility for refunding amounts.
4. Right of withdrawal. In consumer relationships, the provisions of the TRLGDCU and related regulations apply, subject to the legally established exceptions.

6.5. Right of withdrawal

Scope and beneficiaries. This clause applies to consumers contracting services remotely through the Platform, understood as natural persons acting for purposes unrelated to their trade, business, craft or profession, without prejudice to the legal exceptions established in the TRLGDCU.

Timeframe and calculation. Consumers have 14 calendar days to withdraw from the service contract without giving reasons and without incurring costs other than those provided by law, counted from conclusion of the contract unless any exception in Article 103 TRLGDCU applies.

Information and extension due to lack of notice. If the business fails to provide pre-contractual information on the right of withdrawal, the withdrawal period is extended by 12 months from the end of the initial period. If the information is supplied during that extended period, the right expires 14 days after the consumer receives it.

Exercise method. Withdrawal may be exercised through an unequivocal statement addressed to the Provider by any means that allows proof of dispatch and content, including the channel provided on the Platform and the withdrawal form made available to the consumer, which is optional.

Effects of withdrawal and refunds. Once the withdrawal has been exercised, the Provider will refund all payments received for the service within a maximum of 14 calendar days from the date on which it is informed of the decision, using the same payment method employed by the consumer unless a different method is expressly agreed without additional cost.

Services initiated at the consumer’s request. If the consumer expressly requested the service to begin during the withdrawal period and later exercises the right of withdrawal, the consumer will pay the Provider the proportional amount corresponding to the service effectively provided up to the moment of notification, in accordance with the TRLGDCU.

Legal exceptions to the right of withdrawal. The right of withdrawal does not apply, among other situations, to: (i) services that have been fully performed where performance began with the consumer’s prior express consent and acknowledgement that the right of withdrawal is lost once the contract has been fully executed; and (ii) services related to leisure or recreational activities where the contract provides for a specific date or period of performance, which may include, by way of example, rides, routes, events or equestrian competitions scheduled for a specific date.

Intermediation and payment channel. As a technological intermediary, WithEquus will provide the channel to communicate the withdrawal and, when technically possible, to execute the refund via the same payment method used for the booking, without managing third-party funds or assuming refund obligations that correspond to the Provider under the law.

Withdrawal form template. The Platform and/or the Provider will make a withdrawal form available to consumers in accordance with the applicable legal annex, which consumers may use to communicate their decision without it being mandatory.

Prevalence of law. In the event of any discrepancy between this clause and mandatory consumer protection regulations, the provisions of the TRLGDCU and its implementing rules will prevail.

7. Provider obligations

The Provider undertakes, among others, to:

Comply with safety, animal welfare and applicable legal regulations.
Keep information, prices and availability up to date.
Hold the mandatory liability and accident insurance, releasing WithEquus from liability arising from its absence.
Avoid publishing false or misleading information or any communication that damages WithEquus’s reputation.
Respect intellectual property rights, data protection rules and other legal obligations.

8. WithEquus obligations

WithEquus undertakes to:

Ensure the technical operation of the Platform.
Provide basic support to Users and Providers.
Issue invoices for its commissions.
Protect the personal data of all users in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

9. Intellectual property and image rights

WithEquus owns the intellectual and industrial property rights over the Platform, its design, source code and brand.

The Provider retains ownership of its content but grants WithEquus a non-exclusive, free, worldwide licence to use its trade name, logos, photographs, descriptions and any other material for promotional or advertising purposes within the app and on social media, websites or corporate materials.

10. Personal data and communications

1. Provider access to data. The Provider will access Users’ personal data where necessary to deliver the service correctly (contact details, booking information, service history, etc.).
2. Payment data processing. Sensitive payment data is processed by Stripe, Inc. in accordance with its policies and conditions. WithEquus does not store sensitive payment data (e.g., card numbers) beyond the minimal technical information required for settlement (payment references) and is not responsible for Stripe’s processing of that data.
3. External URLs and unofficial domains. Any external resource that does not use the official withequus.com domain is considered outside the Platform; WithEquus accepts no responsibility for the security, privacy, content or practices of such third-party sites or services.
4. Regulatory compliance. Both WithEquus and the Provider must comply with the GDPR and the LOPDGDD. The Provider acts as controller or processor, as appropriate, and must fulfil information duties and respond to data-subject requests.
5. Contact channels. For queries or to exercise rights: administracion@withequus.com. The Provider must supply an operational email address for User support when required.

11. Security, availability and data loss

1. Technical nature and suppliers. The Platform runs on third-party infrastructure (cloud providers, CDNs, payment gateways, email services, etc.). WithEquus will take reasonable technical and organisational measures to ensure availability, integrity and confidentiality but cannot guarantee absolute continuity.
2. Outages and data loss. WithEquus is not liable for data loss, service interruptions or indirect damages resulting from technical incidents, except as required by mandatory law. Providers are advised to maintain backups of critical information.
3. Incident management and notification. WithEquus maintains incident management procedures and will notify affected parties when required under applicable regulations, including the GDPR where appropriate.

12. Security, misuse, reverse engineering and measures against unfair competition

1. General prohibitions. Reverse engineering, decompilation, unauthorised access to APIs, databases or internal environments, unauthorised mass scraping, identity theft, exploitation of vulnerabilities, use of fraudulent accounts or any conduct aimed at extracting, replicating or unauthorisedly exploiting the Platform’s internal operations is strictly prohibited.
2. Explicit prohibition for competitors. Companies, entities or individuals providing competing services may not register or access the Platform by posing as Providers or obtain access through fake accounts to gather technical, operational or commercial information. Such conduct constitutes a serious breach.
3. Verification measures and controls. WithEquus may implement KYC controls, document checks, integrity verifications, audits, forensic log analysis, IP blocking and other technical or organisational measures to prevent and detect misuse.
4. Disciplinary measures and legal action. In the event of breach, WithEquus may suspend or delete accounts, revoke credentials, limit access, preserve and provide logs and evidence, seek damages and report the facts to the competent authorities, without prejudice to other legal or precautionary actions.
5. Indemnity. The Provider will indemnify and hold WithEquus harmless from any claim, cost, penalty or expense (including reasonable legal fees) arising from activities prohibited under these Terms carried out by the Provider, its employees, collaborators or associated third parties.

13. Liability and exclusions

1. WithEquus liability. WithEquus is liable for direct damages resulting from breach of its contractual obligations under applicable law.
2. Exclusions and limitations. Unless mandatory law provides otherwise, WithEquus is not liable for: - The quality, suitability or actual performance of services provided by Providers. - Personal, material or moral damages arising from the Provider’s activity. - Indirect economic losses, loss of profit, lost opportunities or consequential damages. - Incidents or failures involving third-party services (payment gateways, cloud providers, email services, etc.). - Errors in applying VAT or tax obligations of the Provider, customer non-payment or the management of refunds.
3. Indemnity. The Provider will hold WithEquus harmless from claims, penalties or costs (including reasonable legal fees) arising from its activity, failure to comply with legal obligations or publication of content.

14. Term, termination and cancellation

1. Term. These Terms remain in force while the Provider maintains an active account on the Platform.
2. Voluntary termination. The Provider may request termination with 15 days’ notice unless there are pending bookings or services requiring specific handling.
3. Suspension and cancellation. WithEquus may suspend or cancel accounts due to fraud, breaches, repeated complaints, prohibited conduct or actions damaging the Platform, and may seek damages.

15. Amendment of the terms

WithEquus may amend these Terms for technical, legal or commercial reasons, notifying the changes 30 days in advance via the Platform or email. Continued use of the Platform after the notice period implies acceptance of the changes.

16. Dispute resolution and governing law

The parties will attempt to resolve disputes amicably through internal mediation. If no agreement is reached, disputes will be governed by Spanish law and submitted to the Courts and Tribunals of Madrid, expressly waiving any other jurisdiction, unless mandatory law provides otherwise.

Annex 1: Additional financial terms

1. Intermediation commission. The commission is applied as agreed and accepted by the Provider during onboarding or in specific commercial agreements and is processed through the settlement flow managed by Stripe.
2. Invoicing. WithEquus issues invoices for its commissions. The Provider issues invoices to Users for its services and is responsible for their accounting and reporting.
3. Payments and gateway. All payments are processed through Stripe. WithEquus does not act as a payment institution or hold funds outside the technical operation enabled by Stripe.
4. Cancellation and refund policy. The mandatory WithEquus Refund Policy applies. The Provider may only offer terms that are more favourable to the User and remains responsible for managing applicable refunds.
5. Limitation of economic liability. WithEquus assumes no liability for business losses, non-payments or economic claims between Providers and Users.
6. Term and amendments. These financial and liability terms remain in force while the Provider maintains an active account on WithEquus. WithEquus may amend this Annex with 15 calendar days’ notice to the Provider, and the changes will be deemed accepted if the Provider continues using the Platform after that period.

Annex 2: Image use

1. Purpose of the annex. This Annex governs the conditions under which EQUUS THE HORSING APP, S.L. (hereinafter, WithEquus) may use graphic, audiovisual and corporate identity materials provided by riding centres, teachers and other providers (the Provider) to promote their services on and off the WithEquus – The Horsing App digital platform.
2. Licence to use. The Provider expressly authorises WithEquus, on a non-exclusive, free and international basis, to reproduce, distribute, publicly communicate and transform (to the extent strictly necessary for its digital format) the following materials: (i) photographs, videos, logos, trade names, descriptive texts and any other material supplied by the Provider for its profile or published activities on the Platform; and (ii) images and content generated by WithEquus during events, activities or promotional actions in which the Provider participates. This authorisation includes use on the website/app, social media, advertising campaigns, press releases and digital or printed promotional materials, as well as in institutional or commercial presentations by WithEquus. WithEquus may make minor technical or aesthetic adjustments without altering the original meaning of the content.
3. Provider guarantees. The Provider declares and guarantees ownership of the intellectual, industrial and image rights over the materials delivered, or that it holds the necessary authorisations to license them to WithEquus; that the content does not infringe third-party rights; and that it has obtained, where necessary, consent from identifiable persons appearing in the images or videos provided. The Provider will indemnify WithEquus against third-party claims arising from the lawful use of the materials in accordance with this Annex.
4. WithEquus rights over promotional material. WithEquus may freely use the content supplied by the Provider for promotional purposes without any obligation of financial compensation; create compositions and campaigns that include the material alongside content from other providers or the WithEquus brand; and publish the Provider’s trade name, logo or designation in listings, rankings or informational materials on the Platform. Under no circumstances may WithEquus use the content for purposes other than promoting, communicating or publicising its services or those of the Provider.
5. Limitations and removal rights. The Provider may request removal of specific content at any time when it considers that such use is detrimental or no longer represents its activity. WithEquus will handle the request within a maximum of 15 calendar days, unless the content is part of active campaigns or closed materials, in which case removal will occur as soon as technically possible.
6. Liability. WithEquus is not liable for damages, losses or claims arising from unauthorised use of images or materials supplied by the Provider, from publishing content whose authorship or rights were not lawfully held by the Provider, or from third-party claims regarding the image, voice or intellectual property of the materials provided. The Provider assumes full responsibility for such situations.
7. Term. The licence is granted for an indefinite period while the Provider maintains an active account on WithEquus. After the account is closed, WithEquus may retain published content on its website or social media for historical or testimonial purposes, unless removal is expressly requested.
8. Amendment of the annex. WithEquus may amend this Annex by notifying the Provider at least 15 calendar days in advance. Continued use of the Platform by the Provider implies acceptance of the new conditions.
9. Removal and measures. WithEquus may remove or block Image Content that, in its reasonable opinion, infringes third-party rights or applicable law. In the event of a claim, the Provider will hold WithEquus harmless from costs, penalties, precautionary measures or damages arising from publication.

Annex 3: Insurance, cancellations and liability policy

1. Purpose of the annex. This Annex establishes the insurance, cancellation, incident and liability regime applicable to relationships between Providers and Users within the Platform. WithEquus acts solely as a technological intermediary, providing technical tools for promoting, booking and managing services. WithEquus does not take part in organising, delivering or supervising those services.
2. Provider mandatory insurance. The Provider declares and guarantees that it holds the liability and personal accident insurance required by the regulations governing its activity. Such insurance must cover personal, material and property damage arising from the provision of equestrian services, including injuries to customers, damage to animals or to third-party property. The Provider expressly releases WithEquus from liability arising from the absence, insufficiency, expiry or invalidity of those policies. WithEquus may request documentary evidence of the insurance’s existence and validity without assuming responsibility or a duty of supervision.
3. Cancellations and refunds. The WithEquus Refund Policy is mandatory for every Provider. Customers receive a full refund when they request cancellation with at least 48 hours’ notice. Within the 48 hours prior to the service, the Provider will decide whether a full or partial refund applies or issue a reasoned refusal, except in duly justified force majeure cases. The Provider may only publish specific terms that are more favourable to the customer. Refunds are managed directly by the Provider without financial intervention by WithEquus, which may only provide technical or communication support. When a refund applies, the Provider must issue the refund order within 24 hours of approval. If a Provider withdraws funds before the activity takes place, it is responsible for reimbursing the full amount to the customer in the event of a cancellation attributable to the Provider or when required by the policy or by law. WithEquus may suspend or remove any Provider account that breaches these obligations or causes repeated incidents with users.
4. WithEquus role in payments. Payments are managed exclusively through Stripe under a direct contract between the Provider and Stripe. WithEquus does not manage, store or distribute funds on behalf of Providers or customers. WithEquus only deducts the personalised commission agreed via Stripe’s settlement flow as remuneration for its technological intermediation services. WithEquus is not a custodian, agent, commercial representative or payment institution under banking and financial regulations.
5. WithEquus liability. WithEquus assumes no direct, indirect, joint or subsidiary liability for damages or claims arising from the relationship between Providers and Users. In particular, it is not responsible for: (i) accidents, injuries, material, moral or economic damages suffered by participants or third parties during equestrian activities; (ii) breaches, delays, cancellations or deficiencies in service delivery; (iii) damage caused by animals, equipment or facilities; (iv) loss, theft or deterioration of objects, equipment or documentation; (v) incidents arising from the physical or psychological condition of participants or from animal behaviour; (vi) actions or omissions by Providers, their employees or collaborators; (vii) conflicts, claims or economic disputes between Provider and User.
6. Force majeure. WithEquus is not liable for service unavailability or incidents caused by force majeure, including telecommunications outages, server failures, natural disasters, epidemics, labour disputes, administrative closures or events beyond its reasonable control.
7. Dispute resolution. Disputes may be submitted to an internal mediation process run by WithEquus. If no agreement is reached, the parties submit to the Courts and Tribunals of Madrid (Spain), waiving any other jurisdiction, unless mandatory law provides otherwise.
8. Amendments. WithEquus may amend this Annex with 15 calendar days’ notice. Continued use of the Platform after that period implies acceptance of the new conditions.
9. Acceptance. Electronic acceptance of the Terms and their Annexes by the Provider constitutes full and express agreement without reservations.

Contact

For questions related to these Terms, invoicing, privacy or security, please contact: info@withequus.com

General Terms and Conditions of Contract (Students and Customers)

Last updated: 7 August 2026

These terms and conditions govern the use of the EQUUS THE HORSING APP, S.L. platform (hereinafter, “WithEquus” or “the Platform”) by end users when purchasing services related to equestrian activities. Their purpose is to provide a clear and transparent framework for all interactions between users, registered riding centres and the Platform. WithEquus operates exclusively as a technological intermediary, connecting users with service providers without assuming the actual provision of those services.

1. Purpose of the document

This document regulates the procedure for purchasing and contracting equestrian services offered by riding centres registered and active on WithEquus, covering selection, booking, payment and performance of activities to guarantee a safe and predictable process for all parties.

In this context, WithEquus acts solely as a technological facilitator, providing tools to make bookings and process payments for equestrian activities. WithEquus is not the direct provider or executor of the contracted service; the riding centre is responsible for delivering it.

2. Purchase process

The purchase process on WithEquus is designed to be intuitive, secure and transparent. The stages are as follows:

2.1. Service selection

Users can freely explore the Platform and choose the service that best meets their needs (riding lessons, guided routes, horse or facility rentals, events, workshops or other activities). Each service has an information page including descriptions, images, updated prices, real-time availability and specific conditions (skill requirements, necessary equipment, minimum age, etc.).

2.2. Booking confirmation

Before confirming any booking, users must review the service description, schedule, location and any specific cancellation terms. Those terms may only improve the mandatory WithEquus Refund Policy and may not contradict it. Once the booking is confirmed and payment completed, it becomes binding for both the user and the centre, except for the exceptions set out in these terms.

2.3. Payment

All payments are processed securely through Stripe, Inc., in line with security standards (including PCI DSS) and data encryption requirements. WithEquus does not store card data or other sensitive financial information beyond the technical references strictly necessary to facilitate the transaction.

Charges are made in euros (€) and include any applicable taxes under current legislation, which are displayed clearly before checkout.

3. Prices

Service prices are set independently by each riding centre. The final price shown to the user during the purchase process includes applicable commissions, fees or additional charges and is displayed before confirmation and payment.

WithEquus will not apply hidden charges or undisclosed fees.

4. Purchase confirmation

Once payment is complete, the user will receive an email confirmation containing the service description, date and time, location, amount paid and any additional instructions, together with a booking code or reference for verification and subsequent management.

5. Cancellations and refunds

The cancellation and refund policy seeks to balance the interests of users and riding centres.

5.1. Cancellation policy

The WithEquus Refund Policy is mandatory for every riding centre. Users who cancel with at least 48 hours’ notice receive a full refund. Within the 48 hours prior to the service, the riding centre will decide whether a full or partial refund applies or issue a reasoned refusal. A centre may only offer specific terms that are more favourable to the user and must display them before purchase.

5.2. Cancellation procedure

Users can cancel:

From their WithEquus account by managing their active bookings; or
By emailing info@withequus.com and providing the booking code and reason.

5.3. Refunds

Where a refund is due, the riding centre will issue the refund order through the same payment method used for the booking within 24 hours of approval. Settlement may take between 1 and 14 business days depending on the gateway or bank. WithEquus is not responsible for banking settlement times once the order has been issued, although it will collaborate to resolve any incident.

6. Service modification or suspension

The riding centre may modify the service for justified reasons (for example, adverse weather, resource availability or safety for people or animals). In the event of definitive suspension, the user is entitled to a full refund in accordance with the applicable policy.

7. Fraud prevention and transaction security

WithEquus applies measures to detect and manage suspicious activity. It may block irregular transactions or cancel related bookings when necessary to protect the integrity of the Platform and its users. Improper or fraudulent use of payment methods may lead to legal action and notification of the competent authorities.

8. Liability

8.1. Riding centre

The riding centre is solely responsible for delivering the service: quality, promised conditions, safety during the activity and any obligations arising from its provision.

8.2. WithEquus

WithEquus is responsible only for the correct technical operation of the Platform for booking and payment. The amount paid by the user is transferred directly to the riding centre, and WithEquus does not handle funds beyond the technical operations enabled by the payment gateway.

WithEquus does not accept liability for personal injuries, material damage, unexpected cancellations or incidents caused during the service by the riding centre, acting solely as a technological intermediary.

9. Customer support

For support:

Purchases, payments and technical issues: info@withequus.com.
Service delivery or quality: contact the riding centre listed in the booking confirmation.

10. Applicable law

These conditions are governed by Spanish law. In the event of a dispute, the courts of the consumer’s domicile shall have jurisdiction, without prejudice to mandatory rules from another jurisdiction when applicable.

11. Data protection and payment gateway

1. Riding centre access to data. The riding centre will access the personal data provided by the user through WithEquus when required to coordinate and deliver the service (e.g., name, contact details, booking information). The centre must use this data solely for that purpose and in accordance with applicable data-protection regulations.
2. Payment data processed by Stripe. Data entered in the payment gateway is governed by the policies and terms of Stripe, Inc. WithEquus does not access or store card numbers or other sensitive payment data; it only retains the minimal technical references required for reconciliation.
3. External domains and resources. Any URL or service outside the official withequus.com domain (including third-party environments and the payment gateway) is subject to the policies and conditions of those third parties. WithEquus accepts no responsibility for their content, security or privacy practices.

12. Service availability and technical limitations

1. The Platform runs on third-party infrastructure (cloud, CDN, email, payment gateway). Interruptions or technical incidents may occur.
2. WithEquus takes reasonable measures to ensure availability and integrity but does not guarantee absolute continuity or accept liability for data loss or indirect damages arising from outages or technical failures, without prejudice to mandatory legal provisions.