Frequently Asked Questions

WithEquus is designed to lower that barrier. You can discover activities, compare options and book without already knowing a stable or jumping between different websites and phone calls.

The platform helps you find options that better match what you're looking for, so you don't have to guess between dozens of unclear or poorly explained plans.

Yes. One of WithEquus' main values is removing that friction: you can discover, compare and book from one place instead of depending on replies by message or phone.

Yes. It is not just for recurring lessons. It also works for people who want to try riding, gift an experience or book occasional plans without extra hassle.

The goal of WithEquus is to make the process clear and centralized so you have less uncertainty and fewer back-and-forth steps after booking.

From your account you get more control over your booking history and reservation management instead of depending on scattered conversations or old messages.

Yes. One of the biggest rider pain points is not knowing what real options are nearby or which ones are worth it. WithEquus brings that offer together so discovery is much easier.

Yes. Instead of relying on social media, outdated websites and scattered recommendations, you can start from an environment built to help you find and book with less friction.

It still fits. WithEquus is not only for the regular rider, but for anyone who wants access to equestrian experiences in a simpler and more trustworthy way.

It helps you centralize your offer and convert more interest into actual bookings, reducing the workload of replying to messages, chasing confirmations and closing everything manually.

Yes. It is built to solve exactly that disorder: bookings, students, activities, vouchers and monthly plans can live in one environment so your team works with more clarity.

Yes. A better organized presence, a clearer service structure and more reliable processes build far more trust than operating only through manual replies and improvised workflows.

Yes. One of the biggest stable pain points is unused availability or inefficient reservation flows. WithEquus is designed to make that demand more visible and easier to manage.

It goes beyond listing experiences. It is also built to help you manage the center's operation, from students and calendar to products such as vouchers and monthly plans.

You can start gradually. The platform is set up so you can first organize the areas that hurt most and activate the rest as your team adopts it.

Yes. WithEquus is designed for centers that need more than a simple calendar and want to coordinate different areas of the business from one place.

No. Stable sign-up is now self-service: you create your account, confirm your email, complete onboarding and can start preparing your operation without waiting for prior manual validation.

You can sign up and move through onboarding without completing everything immediately. The platform lets you start organizing your center first and enable payment operations when you are ready.

It helps you centralize your offer, present yourself more professionally and convert more interest into bookings or active students, without relying only on WhatsApp, Instagram or word of mouth.

Yes. It is designed to replace that fragmented setup: students, calendar, vouchers, monthly plans and payment requests live in one place so you spend less time chasing messages or updating sheets manually.

Yes. Self-service sign-up is open to independent professors, so you can organize your business from your own account even if you collaborate with multiple stables or work on your own.

It gives you better visibility, fewer missed details, less payment friction and a clearer view of which students have classes, vouchers or active monthly plans at any given time.

Yes. WithEquus is already built for that model, so you can work with vouchers, monthly plans and payment requests without stitching together multiple tools or manual workflows.

Yes. Having a profile, a clear service structure and a more organized flow for bookings and payments builds much more trust than operating only through scattered messages.

You can sign up, complete your profile and explore the platform without configuring everything on day one. The idea is to help you organize your operation first and activate the rest as you need it.

No. Sign-up is self-service: you create your account, confirm your email, complete onboarding and start preparing your operation without depending on a manual approval process from us.

You can cancel from your account or by emailing info@withequus.com with your booking code, full name and activity date. You will receive an email confirmation.

If you cancel at least 48 hours before the activity starts, you are entitled to a 100% refund. Cancellations within 48 hours are at the provider's discretion.

Once the request is accepted, the provider issues the refund order within 24 hours. The credit may take between 1 and 14 business days to appear depending on your bank.

If the cancellation is the provider's responsibility, you are entitled to a full refund or equivalent rescheduling. The provider must issue the refund within 24 hours of the cancellation.

Extreme weather is considered force majeure. The provider may offer a refund, rescheduling, or an equivalent voucher, and may request an official weather report to confirm the cause.

Payments are processed securely through Stripe, complying with PCI DSS standards. WithEquus does not store card data. The amount is paid directly to the provider.