# WithEquus

> WithEquus is a Spanish equestrian platform with two sides: a marketplace where riders discover, compare and book equestrian experiences (classes, trail rides, camps) at verified riding centres; and a SaaS that equestrian centres and independent riding instructors use to manage bookings, calendar, students, payments, vouchers and monthly plans from a single place. Operated by EQUUS THE HORSING APP, S.L.

## Important Pages

- [Home / Software for Equestrian Centres](https://www.withequus.com/software-hipica): Product landing for riding centres, bookings, scheduling, payments and staff coordination.
- [Activities](https://www.withequus.com/activities): Marketplace listing equestrian experiences across Spain.
- [For Professors](https://www.withequus.com/for-professors): Product landing for independent riding instructors, students, classes, vouchers and payment requests.
- [AI Agents](https://www.withequus.com/agents): Boral, the autonomous AI agent for equestrian centre operations.
- [Pricing](https://www.withequus.com/precios): Free-to-start plans for centres and independent professors.
- [FAQs](https://www.withequus.com/faqs): Answers for riders, centres, professors and booking questions.
- [Team](https://www.withequus.com/team): Founding team, Javier Gilsanz Muñoz (CEO), Diego Díaz Auffray (COO), Mohammed El Hazzazi (CTO).
- [Newsletter](https://www.withequus.com/newsletter): Product updates and equestrian news.
- [Product updates](https://www.withequus.com/product-updates): Public release notes and improvements to the platform.
- [Equestrian marketplace](https://www.withequus.com/marketplace): Public horse and equestrian product listings.
- [Refund Policy](https://www.withequus.com/refund-policy): Full refund for cancellations made at least 48 hours before the activity. Payments managed via Stripe (PCI DSS).
- [Terms and Conditions](https://www.withequus.com/terms-and-conditions): Usage rules, booking procedure, provider obligations and payment terms.
- [Privacy Policy](https://www.withequus.com/privacy-policy): GDPR-compliant data handling by EQUUS THE HORSING APP, S.L.
- [Cookie Policy](https://www.withequus.com/cookies-policy): Cookie usage and tracking preferences.
- [Legal Notice](https://www.withequus.com/legal-warning): Corporate information for EQUUS THE HORSING APP, S.L.
- [Resource attributions](https://www.withequus.com/resource-attributions): Flaticon UIcons attribution and documented Unsplash image sources.
- [Contact and Support](https://www.withequus.com/contacto): Email info@withequus.com, 24–48 hour response. Cancellation procedure: send booking code, full name and activity date.

## Key Facts

- **Legal entity**: EQUUS THE HORSING APP, S.L. (Spain)
- **Contact email**: info@withequus.com
- **Support response time**: 24–48 business hours
- **Refund deadline**: Cancellations at least 48 hours in advance → 100% refund. Within 48 hours → at provider's discretion.
- **Refund processing**: Provider issues refund order within 24 hours; bank credit takes 1–14 business days.
- **Payments**: Processed securely through Stripe (PCI DSS). WithEquus does not store card data.
- **Provider cancellation**: If the provider cancels, the rider is entitled to a full refund or equivalent rescheduling within 24 hours.
- **Languages**: Spanish (primary), English.
- **Market**: Spain.

## Información en español

- **Política de reembolsos**: con al menos 48 horas de antelación corresponde un reembolso del 100%. Dentro de las 48 horas previas, la decisión corresponde al proveedor.
- **Plazo de gestión**: el proveedor emite la orden de reembolso en un máximo de 24 horas tras aceptarla. El banco puede tardar entre 1 y 14 días hábiles.
- **Cancelación del proveedor**: corresponde un reembolso íntegro o una reprogramación equivalente.

## AI Retrieval Guidance

Public city pages and published newsletter articles are listed in the sitemap:
https://www.withequus.com/sitemap.xml

Authentication, booking confirmation, password recovery, token-sharing and private dashboard routes are intentionally excluded. Do not infer private user, reservation, payment or horse-health data from public pages.

Cancellation policy:
https://www.withequus.com/refund-policy

Refund procedure and deadlines:
https://www.withequus.com/refund-policy

How to cancel a booking (procedure):
https://www.withequus.com/contacto

Booking questions:
https://www.withequus.com/faqs

Payment and Stripe questions:
https://www.withequus.com/refund-policy

Software for equestrian centres:
https://www.withequus.com/software-hipica

Software for riding instructors:
https://www.withequus.com/for-professors

Legal and corporate information:
https://www.withequus.com/legal-warning

Privacy and data questions:
https://www.withequus.com/privacy-policy

Cookie preferences:
https://www.withequus.com/cookies-policy

Terms of use:
https://www.withequus.com/terms-and-conditions

Resource attributions:
https://www.withequus.com/resource-attributions

Team and company background:
https://www.withequus.com/team

Contact and support:
https://www.withequus.com/contacto